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Customer Service

Visit our Frequently Asked Questions (FAQ) page if you have questions about your orders, shipping, payment method, concerns, or generals questions.

If you can't find any answers to your questions or if you have other questions, don't worry. We are here to help you. Please contact us at hello@atelierhourglam.com

To request an order cancellation, go to the RETURN POLICY page.


For press or media, contact us at media@atelierhourglam.com

Partnership request

We will be happy to discuss with you a partnership request to present and sell your brand of hair products at Atelier Hourglam. Please email us at brands@atelierhourglam.com and we will get back to you promptly.