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When will my order ship?

Please allow us 1-2 business days to process your order. If you ordered during a sale or promotion, please allow up to 5-7 business days for processing due to the volume of orders. 

Domestic shipping (time in transit) is typically 2-8 business days after processing. 

International Shipping(time in transit) is typically 11-20 business days after processing. Canada Post handles the package up to customs, after which the package is handed over to USPS to handle delivery to the recipient.

We ship during business days only. 

*Please note that the time in transit is carried with Canada Post or USPS your order might take more business days to be delivered during holiday time. We are sorry if your order takes longer to arrive. If you are facing any difficulty with your order, feel free to email us at hello@atelierhourglam.com 

** You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises.

Notice: Due to global health events beyond our control, Canada Post and USPS are currently experiencing shipping delays. Your package may be held by the carrier for delivery at a later date while they work to keep safety top of mind. Please be sure to monitor your tracking details once your order has been shipped by our team, and reach out to the carrier for more details if your order is delayed.


How do I track my order?

You will receive an email confirmation with a tracking number after your purchase and when your order ships. You can also track your order when you access your profile. If you have any questions about your order, please email us at hello@atelierhourglam.com. 



Pickup option is available as a delivery method (curbside pickup is also available) at checkout.

We will process your order within 2 hours. When your order is ready for pickup, you will receive a notification via SMS or Email.

To pay cash, please text us at (514) 776-6119 or send us an email at hello@atelierhourglam.com with the products that you want in your order.

On arrival, prepare your ID and your order number and notify us on SMS of your pickup option: curbside or at door

Pickup availability: Monday to Saturday: 10 a.m-21h p.m.

*Please, bring your email confirmation and your ID card for validation on arrival.


Local Delivery

We are offering a same day delivery on all orders before 14 PM ET from Monday to Sunday to the following postal codes: H2N, H2V, H3R, H3S, H3T, H3V, H3Y, H3X, H3Y, H3Z, H4A, H4B, H4L, H4N, H4P, H4V, H4W, H4X, H8N, H8R

All the orders made after 14H PM will be delivered within 24 hours.

Shipping fees are 5.99$ after a purchase of 10,00$ minimum taxes excluded.

Please note that, the local delivery option will show at checkout only if your location is eligible.


Do you ship internationally? 

We only ship to Canada and to the United States.

To be eligible for free shipping you must ship within Canada and your total must be $75 after all discounts are added.

We currently offer free shipping for all orders $75 and over for Canada only.